This policy explains how Khan Home Building Materials handles delivery, tracking, damaged products, installation-related charges, and delivery timelines within the UAE. Exact fees and lead times are confirmed before order completion or in the approved quotation/order confirmation.
How can I get free shipping?
Free shipping may apply to selected products or order values when specifically stated at checkout, on the product page, or in an approved quotation. Any delivery charge will be shown or confirmed before payment.
What if I receive a damaged or incorrect product?
Please inspect the product when it is delivered. If there is visible damage, missing parts, or the wrong item, inform the delivery team where possible and contact us promptly with your order number and clear photos or videos. We will assess the issue and arrange the appropriate remedy in line with our Return, Exchange & Refund Policy and applicable UAE law.
How can I track my order?
For online orders, tracking information may be shared through your account, email, SMS, or WhatsApp where available. For showroom, project, bulk, custom, or made-to-order purchases, our team will provide order and delivery updates directly.
Will I be charged for installation?
Installation is included only where it is clearly stated on the product page, quotation, or order confirmation. Some products may be supply-only or include installation support rather than full installation. Any installation charge will be confirmed before the order is approved.
Does delivery take longer to some areas?
Yes. Remote locations, restricted-access communities, large or fragile products, and project-site deliveries may require additional time. The expected delivery window will be confirmed after we review the delivery address, product type, quantity, and site access.
I placed my order today. When will it be delivered?
The estimated delivery date depends on stock availability, product type, quantity, delivery location, and whether the item is standard or custom-made. Standard-stock items and made-to-order/project items may have different lead times. Your expected delivery date will be shown at checkout or confirmed in writing before fulfilment.
Do you deliver large, fragile, or heavy items?
Yes, selected bulky or fragile products such as sanitary ware, tiles, marble, stone, vanities, cabinetry, and similar items may require scheduled or specialist handling. Any additional delivery or handling charge will be disclosed before order confirmation.
Can one order arrive in multiple deliveries?
Yes. If products have different stock locations, production schedules, or handling requirements, an order may be delivered in separate shipments. Where practical, our team will inform you in advance.
What do I need to prepare before delivery?
Please provide the correct address, contact number, access instructions, and any required building or community permissions. For large items, make sure lifts, loading areas, corridors, doors, and the installation location are reasonably accessible.
What happens if delivery cannot be completed?
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or site access is not ready, the order may need to be rescheduled. A re-delivery or handling charge may apply where this has been disclosed and agreed.
Can I change my delivery date or address?
Contact us as early as possible before dispatch. Changes are subject to product status, route planning, and availability. Once a custom order is in production or an order has been dispatched, some changes may not be possible.
Do you deliver outside the UAE?
Khan Home Building Materials currently focuses on orders in the UAE. International delivery is available only if separately confirmed in writing for a specific order.
Contact Us
Khan Home Building Materials
Phone / WhatsApp: +971 58 967 2861
Email: sales@khanhomebuilding.ae
Website: www.khanhomebuilding.ae
