Privacy Policy

1. Information We Collect

• Information you provide to us: This may include your name, phone number, email address, delivery or project location, company and job title for business enquiries, quotation or order details, product preferences, and the content of messages you send to us.
• Project and site information: Where relevant, you may share measurements, drawings, BOQs, photographs, design references, site-access details, or other information needed to understand a renovation, fit-out, installation, or product requirement.
• Transaction information: Where purchases or payments are available, we may receive order, invoice, payment-status, refund, and delivery information. Payment processing may be handled by third-party payment providers under their own security and privacy practices.
• Website and device information: When you use our website, we may automatically collect information such as IP address, browser and device type, pages viewed, referral source, approximate location, session activity, and cookie or analytics identifiers.

2. How We Use Personal Data

We use personal data only for relevant business and customer-service purposes, including to:

• respond to enquiries and provide product, project, renovation, installation, or quotation support;
• process and manage orders, payments, deliveries, returns, warranties, or after-sales requests where applicable;
• communicate about appointments, site requirements, project updates, or customer-service matters;
• operate, secure, analyse, and improve our website and digital services;
• send marketing communications where permitted and in accordance with your preferences;
• prevent misuse, fraud, or security incidents; and
• meet legal, regulatory, accounting, and record-keeping obligations.

3. Legal Grounds for Processing

Depending on the circumstances, we process personal data with your consent, to take steps at your request or perform a contract with you, to comply with applicable law, or where another lawful basis is available under UAE data-protection legislation. Where processing is based on consent, you may withdraw that consent subject to applicable law.

4. Cookies, Analytics and Advertising

Our website may use essential, functional, analytics, and advertising technologies to keep the website working, understand how visitors use it, measure performance, and improve relevant marketing. Where required, non-essential cookies should operate in accordance with your cookie preferences. You can manage cookies through the website controls, where available, and through your browser settings. Disabling some cookies may affect certain website features.

5. Marketing Communications

If you subscribe to updates or otherwise agree to receive marketing, we may contact you by email, phone, SMS, WhatsApp, or other channels you choose. You can opt out at any time by using the unsubscribe method provided in the message or by contacting us. Service-related communications may still be sent where necessary to manage an enquiry, order, or project.

6. When We Share Personal Data

We do not sell personal data. We may share only the information reasonably necessary with trusted service providers and business partners that help us operate, such as website hosting and IT providers, payment processors, delivery or logistics providers, installation or project partners where relevant, CRM and customer-support systems, analytics and advertising providers, professional advisers, and competent authorities when required by law. Where a third party processes personal data for us, we expect it to handle that information for the agreed purpose and with appropriate confidentiality and security protections.

7. International Data Transfers

Some technology, cloud, analytics, or service providers may process or store information outside the UAE. Where personal data is transferred internationally, we take reasonable steps to use safeguards or other transfer mechanisms required under applicable UAE law.

8. How Long We Keep Information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to manage enquiries, fulfil orders or projects, provide after-sales support, maintain business and accounting records, resolve disputes, and comply with legal requirements. When information is no longer required, we will take reasonable steps to delete or anonymise it.

9. Your Privacy Rights

Subject to applicable UAE law and any lawful exceptions, you may have the right to request information about the personal data we process, obtain a copy where applicable, correct inaccurate information, request deletion, restrict or object to certain processing, request transfer of data where available, and withdraw consent. You may also object to direct marketing at any time. We may need to verify your identity before completing a privacy request, and certain information may need to be retained where required by law or for the establishment, exercise, or defence of legal claims.

10. Data Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure, or misuse. Access is limited to people and service providers who need the information for legitimate business purposes. No website, transmission method, or storage system can be guaranteed to be completely secure.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social-media platforms, maps, payment services, or other external services. Their privacy practices are governed by their own policies, and Khan Home is not responsible for how those third parties process information once you leave our website.

12. Children’s Privacy

Our website and services are intended for adults and business users and are not directed to children. If we become aware that a child has provided personal data in circumstances where consent or another legal basis is required, we will take appropriate steps in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or privacy practices. The current version will be published on this page with an updated effective date. We encourage you to review it periodically.